Case Study / NSIA Life Insurance

NSIA ZOÉ

Artificial intelligence at the service of the customer experience in insurance.

Client

NSIA Life Insurance

Secteur

Banking & Insurance

Services

Chatbot & AI

Durée

4 Months

NSIA ZOÉ

01 / L'Enjeu (The Challenge)

The volume of calls and repetitive requests saturated NSIA's customer service. An automated solution was needed capable of precisely answering common questions while integrating into the existing information system.

02 / Notre Approche (The Strategy)

We implemented Zoé, a chatbot based on natural language processing (NLP). We integrated Zoé with NSIA's management APIs to allow customers to autonomously consult their balances and guarantees.

Impact Réel

Des résultats tangibles.

95%
Satisfaction rate
60%
Reduced calls
24/7
Availability

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